Terms & conditions


General 

Kero Nordic Oy (FI3124896-5) operates this web store. This page will give you information of our terms and conditions of payment methods, delivery, returns, privacy policies and other terms.

Contact information 

Kero Nordic Oy (FI3124896-5)
Suvikummunrinne 2 C 15, 02120 Espoo, Finland
hello@kuuranordic.com
+358 40 8308 847 (Kati), +358 40 0639 988 (Ida)
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Return policy

We offer full 14 days money back guarantee and change from the date you receive the order. All returned items must be in original packaging and in good condition. Money will transferred to the original payment method after receiving returned goods.

Returns in Finland

To start a return, you can contact us at hello@kuuranordic.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return cost in Finland is same as shipping cost 6,90€. You don’t have to pay return cost while you are returning items. The returning cost will be reduced from the balance we will refund to you. If you return all items, we will refund the original shipping cost, if you are returning only part of the items, we will refund item prices to you minus returning cost.

Returns outside Finland

You can make the return by contacting us at hello@kuuranordic.com. After  contacting us we will contact you for further details. Please note that you must pay the return by yourself. The cost of return varies from your location.

Payment methods

We use payment service from Checkout which is a secure payment method for you. Checkout has a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Financial Group. 

Please read the payment terms and policies from the link below:

 https://www.checkout.fi/ehdot-ja-sopimukset/maksuehdot

Delivery

Usually shipments leaves from our warehouse within 1-3 days after receiving the payment. There can be occasional delays on holiday seasons.

Finland: All shipments to Finland are shipped with Posti. You can choose from different delivery methods at the checkout page. Usually delivery takes 2-4 days. Letters are delivered directly to your home. The parcel is delivered to your closest Post Office which can be actual Post office or your local R-kioski or other Posti's service point. You will get SMS message once the parcel is ready to pick up.

 

Shipping fees

You can see shipping costs on checkout page or in view cart page. Shipping costs include Finnish VAT 24%. Customer outside of EU are responsible for possible import customs and taxes.

Privacy policies

Data storage

When you use our web store we collect following information:

  • Contact information (name, address, email, phone number)
  • Order and payment information
  • Feedback, support inquiries or other message you may send us

We use the collected information to:

  • Manage the customer relations
  • Manage the deliveries
  • Marketing purposes

We follow the GDPR policy set by European union 25.5.2018. 

We use Google Analytics to analyse our website and how users are using it. Not to give that information to us, you can use Google’s plugin for that: :https://tools.google.com/dlpage/gaoptout. 

Cookies

Our website uses cookies to understand what you are interested in and to develop our website. A cookie is a small text file that is stored on your hard drive by the www.kuuranordic.com web server. Some content on www.kuuranordic.com may require cookies to be accepted in order to function. Your web browser is likely to accept cookies with predefined default settings, but you can also block the use of cookies in the browser settings or delete cookies from the browser. For more information on browser-specific instructions, see the browser manufacturer's instructions.

Law and jurisdiction

Kero Nordic Oy is a Finnish company located in Espoo, Finland and therefore Finnish law will be applied to all disputes arising under this user agreement. All disputes that can’t be solved with mutual agreement between seller and customer will be solved in the district court of Helsinki, Finland.